Privacy Policy for NESE Property Management
Effective Date: April 9, 2025
At NESE Property Management ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including through our SMS text messaging services. By using our services, including opting in to receive SMS messages, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information when you interact with our services:
Personal Information: This includes your name, phone number, email address, and other identifiers you provide when you sign up for our services, opt in to SMS communications, or contact us.
SMS-Related Data: When you engage with our text messaging services, we collect your mobile phone number, opt-in consent records, message content (e.g., responses to surveys or promotions), and metadata (e.g., date, time, and delivery status of messages).
Usage Data: Information about how you interact with our website, app, or SMS campaigns, such as IP addresses, device type, browser information, and click-through rates.
Other Information: Any additional details you voluntarily share, such as preferences or feedback via SMS or other channels.
2. How We Collect Information
We collect information in the following ways:
Directly from You: When you provide your phone number and consent to receive SMS messages (e.g., by texting a keyword, filling out a form, or checking a box on our website).
Automatically: Through technologies like cookies (on our website) or SMS delivery reports that track message interactions.
From Third Parties: We may receive information from partners, such as marketing agencies or data providers, if you’ve consented to share your data with us through those entities.
3. How We Use Your Information
We use your information, including SMS-related data, for the following purposes:
To Provide SMS Services: To send you transactional messages (e.g., appointment reminders, order confirmations), promotional offers, surveys, or alerts you’ve opted into.
To Communicate: To respond to your inquiries or messages sent via SMS, email, or other channels.
To Improve Our Services: To analyze SMS engagement (e.g., open rates, responses) and optimize our campaigns or website functionality.
To Personalize Content: To tailor messages based on your preferences, location, or past interactions.
For Legal Compliance: To maintain records of your consent (as required by the TCPA), protect against fraud, or comply with applicable laws.
4. SMS Text Messaging Program
a. Program Description
Our SMS program delivers text messages to your mobile device for purposes you’ve consented to, such as marketing, updates, or customer service. Messages may include promotions, event reminders, or links to our website.
b. Opt-In
To participate, you must provide express written consent, typically by:
Texting a keyword (e.g., “JOIN”) to our short code or phone number.
Entering your phone number on our website or app and checking a consent box.
Signing up through a third-party partner with clear authorization.
You agree to provide a valid mobile number and confirm you are the account holder or have permission to use it.
c. Message Frequency
Message frequency varies based on the program (e.g., weekly promotions, one-time alerts). We’ll disclose expected frequency at opt-in, but it may change based on your engagement or our campaigns.
d. Costs
Our SMS messages are free to receive, but standard messaging and data rates may apply per your mobile carrier’s plan. Contact your carrier for details.
e. Opt-Out
You can stop receiving SMS messages at any time by texting “STOP,” “END,” or “QUIT” to our number. After opting out, you’ll receive one final message confirming your request. You may still receive non-promotional texts (e.g., order confirmations) unless you separately opt out of those.
f. Help
For assistance, text “HELP” to our number or contact us at [support email or phone number].
5. Sharing Your Information
We do not sell your personal information, including phone numbers, to third parties. We may share your data only in these cases:
Service Providers: With trusted vendors who assist with SMS delivery, data analytics, or customer support (e.g., Twilio, Mailchimp), bound by confidentiality agreements.
Legal Requirements: If required by law, court order, or government request (e.g., to comply with TCPA audits or subpoenas).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with notice to you.
With Your Consent: If you explicitly authorize us to share your data (e.g., with a partner for a joint promotion).
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including encryption for SMS transmission where feasible and secure storage of opt-in records. However, no system is completely secure, and we cannot guarantee absolute protection against breaches or unauthorized access.
7. Your Rights and Choices
Depending on your location (e.g., California under CCPA), you may have rights to:
Access: Request details about the personal information we hold about you, including SMS data.
Delete: Ask us to delete your information, subject to legal retention requirements (e.g., TCPA consent logs).
Opt-Out: Stop SMS messages (via “STOP”) or other communications (via unsubscribe links).
Non-Discrimination: We won’t penalize you for exercising these rights.
To exercise these rights, contact us at tech@nesepm.com or 929-249-2849. We’ll respond within 45 days, as required by law.
8. Data Retention
We retain your personal information, including SMS-related data, only as long as necessary for the purposes outlined above or to comply with legal obligations (e.g., TCPA requires consent records for 4 years). After this period, we securely delete or anonymize your data.
9. International Users
Our services are hosted in the United States. If you’re outside the U.S., your information, including phone numbers, may be transferred to and processed in the U.S., where privacy laws differ (e.g., no GDPR equivalent). By using our SMS services, you consent to this transfer.
10. Children’s Privacy
Our services, including SMS programs, are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we’ve collected such data, we’ll delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you by posting the revised policy on our website [yourwebsite.com] with a new effective date. For significant changes affecting SMS services, we may send a text or email notice to opted-in users.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
Email: tech@nesepm.com
Phone: 929-249-2849
Mail: NESE Property Management, PO Box 818081, Cleveland OH 44181 United States
Website: https://nesepm.com/